Data deletion requests

How to request deletion

• Email [email protected] from the business address associated with the workspace.
• Include your workspace ID, the datasets you want deleted, the timeframe, and the reason.
• If you are an authorized agent, include proof of authorization.
• We may ask for identity verification before irreversible deletion.

What we can delete

• Workspace-scoped session and click-scoring records in product ledgers
• Support tickets and contact-form messages tied to your workspace
• Team invites and operator accounts that belong only to that workspace, when requested by an authorized admin
• Account profile details that are no longer needed after workspace closure, subject to the retention rules below

What we may retain

• Records required for tax, accounting, fraud prevention, or legal claims
• Security logs needed to investigate abuse, for a limited period
• Aggregated or anonymized statistics that no longer identify a person or workspace
• Data you may have acted on inside Google Ads based on our reports - those copies are governed by Google's policies and must be managed in your Google Ads account if you want them changed there

Timeline

Eligible requests are typically completed within thirty (30) calendar days. Complex or multi-workspace requests may take longer; we will tell you if an extension is needed. After deletion, backups may take additional time to roll off according to our backup cycle.

Related policies

See our Privacy policy and Terms of use for how data is processed and when accounts may be suspended.

Questions: [email protected]